The people who work at Dakota Boys and Girls Ranch are kind, giving, and hard-working. They go above and beyond for the children we serve, regardless of the behaviors our kids throw at them.
This kind of work is not easy, and nationally, the turnover of direct care staff in residential facilities like the Ranch is off-the-charts. Over the past year, Ranch leaders and supervisors have focused on improving our turnover stats by providing an atmosphere for direct care staff that keeps them engaged.
We recently made significant changes in onboarding, continued training, and staff supervision—which has led to a 54% reduction in direct care staff turnover over the past year.
One way we have made such strides is through an exceptional orientation process for employees so they understand how we all work together in a culture of purpose, learning, and caring. They connect with their supervisors often and have an ongoing dialogue to address questions and challenges. For the first five months of their employment, new staff have dinner with our leaders so they can ask questions, build camaraderie and trust, and know they are valued.
Why do we invest so much time and energy into retaining staff?
The most important reason is that consistency is critical to our kids' success. They have experienced enough instability in their lives. Having someone who cares for them and sticks with them helps build trust and healing.
Beyond that, it is much more cost-effective to retain an employee than to train a new one. This is one way we steward wisely the donations entrusted to us by our donors and friends.
The more our staff understand they are here to help these kids, the more dedicated they are to this critical ministry. It becomes part of their heart.
Thank you for allowing us into your heart. Together we are creating a legacy of healing, a legacy of new beginnings, and transforming lives in a way that lasts forever.
Yours in Christ,
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Dakota Boys and Girls Ranch is a Christian residential treatment and educational center for children and their families. We help the most troubled, complicated, and amazing kids by providing best-in-class psychiatric therapy and trauma-informed care, where we look kids in the eye, walk with them, and help them become their best selves.